• Your Tenancy starts on 1 July and you can book a Check In from 31 July when rent becomes payable. We will endeavour to have the property fully prepared for your Check In date but the property may have outstanding works if you book an early Check In.
• We will not offer a Check-In appointment if there are any outstanding documents such as IDs and Guarantor Agreements.
• Automated emails are sent out during the tenancy and some may not apply to you, so you can disregard them.
• We aim to give 24 hours’ notice for access to your property. This means that when we are doing viewings you will get numerous access notifications. Viewings often get cancelled at short notice and you will not be informed of this.
• Report ALL repairs and maintenance issues via your account on the Tenant Portal and ensure they are logged correctly with enough detail.
• We categorise repairs based on their urgency and will get things fixed in priority order. If you need an update on a repair check the Tenant Portal or email us on [email protected]
• For clear and consistent advice about all aspects of your tenancy and living with accommod8, refer to our Tenancy Guide available on the Tenant Portal.
• Rent is due on 1 October, 1 January, and 1 April and payable through the Tenant Portal using Debit Cards ONLY. Payments do not automatically leave your account – you must log on and make the payment with a Debit Card.
• The Tenant & Property Information noticeboard in your property provides numbers should you require assistance when the agency is closed including Out of Hours.
• We supply basic furniture in the bedrooms so that there is some space for items of your own. You must remove all your possessions when you vacate the property. Kettles, microwaves and toasters are not provided.
• We do not fit locks on bedroom doors as we only rent to groups of friends and provide tenant insurance. Internal door locks are not required for the tenant insurance cover we provide free for all tenants.
• If you wish to be released from your tenancy you must find a replacement or pay the full years rent. You will remain responsible for the rent and all terms of the tenancy if you do not find a replacement. You should notify us of your intention.

In order to reserve a property, one member of your group must Apply for Tenancy complete online and pay a Holding Deposit of £200. Holding Deposits will be converted to Security Deposits once the Tenancy Agreement has been signed by all members of the group.

Your group must all Apply for Tenancy online, pay the deposit and sign the Tenancy Agreement within 7 days of reserving the property. Additional forms and personal documents must also be completed/supplied to fully complete the Tenancy. All documents will be issued by email via DocuSign. Click HERE to Apply for Tenancy.

All tenants are required to pay a £200 Security Deposit at the point you complete the application. The deposit covers damage, breakages, rent arrears and administration charges if there has been a breach of tenancy. Deposits are returned at the end of the tenancy.

Yes, accommod8 is a member of the Tenancy Deposit Scheme (TDS). We will register your deposit with the TDS and it will be protected and returned at the end of the tenancy in accordance with their rules. Full details of the TDS will be given to you when you sign the Tenancy Agreement.

• Secure the tenant’s authority on a TDS Agreement.
• Provide tenants with a copy of the TDS Scheme Guide.
• Register deposits with the TDS within 28 days of receipt.
• Provide tenants with a Deposit Registration Certificate.
• Complete a Check-In with a detailed Inventory and Schedule of Condition of the property and take photographic evidence when tenants move in.
• Complete a Check-Out and update the Inventory and Schedule of Condition after tenants have vacated, noting any changes and take photographic evidence.
• Assess the costs of repairing any damage caused during the tenancy.
• Prepare a Deposit Statement with any items of damage, rent arrears or excessive energy use we propose to deduct from the deposit.
• Deduct the amount equally between all tenants if on a Joint Tenancy.
• Issue the Deposit Statement to tenants and seek agreement to return the balance of deposit held.
• On receipt of the agreement, pay the balance of deposit within 10 working days.

• Withold any amount without the tenant’s approval.
• Deduct any amount for damages or other costs without documented evidence.
• Keep your deposit without full explanation and evidence.

Your group will be asked to sign a Joint Assured Shorthold Tenancy Agreement (JASTA) to commence from 1 July. The JASTA sets out the conditions of the tenancy and provides that you are jointly and severally liable with your housemates to pay all rent and comply with the terms and conditions of the JASTA.

The tenancy is for a 52 week period commencing 1 July ending 30 June the following year with 48 weeks of rent being payable during the tenancy. Tenancies cannot be extended only renewed for another 12 months.

We prepare properties for new tenants once the current tenants have vacated. Once your property is ready for occupation, we will arrange a Check In. You will been issued with keys and asked to sign an Inventory and Schedule of Condition as a record of the condition of the property on that day.

Yes. Each tenant must provide a Guarantor who should complete our Guarantor Agreement. The Guarantor, usually a parent or guardian, agrees to guarantee rent payments and other charges due from the tenant. If a tenant is unable to provide a Guarantor, we may be able to refer to an approved guarantor scheme, otherwise rent for the whole year is payable before the start of the tenancy and before occupation of the property.

Rent payments are due on:

1 October – 17 weeks (18 weeks for 25/26 Tenancies)

1 January – 17 weeks (18 weeks for 25/26 Tenancies)

1 April – 13 weeks (12 weeks for 25/26 Tenancies)

All rent should be paid through your Tenant Portal Account with a Debit Card only. The amount of rent payable depends on your Tenancy Agreement.

Rent cannot be withheld for any reason unless statutory housing law changes.

It provides clarity and transparency on tenants legal obligations to pay rent due and accommod8’s delegated authority to collect it.

accommod8 is an agent and we work for a variety of private landlords and investors. We have authority from the landlord to collect rent and manage all aspects of the tenancy. We take most decisions on the landlords behalf following our established protocols.

The landlord has statutory responsibility for any legal action against tenants and/or guarantors but will act on accommod8’s advice. All communications must be with accommod8, we do not supply landlords contact details.

The following explains the terms of tenancy and our approach to collecting rent and pursuing rent arrears:

Full time students are exempt from paying Council Tax. To live in our accommodation you must be a full time student and may need to provide Council Tax Exemption Certificates and/or Student ID covering the period of tenancy. accommod8 will apply for a full exemption on the property. If there is a Council Tax liability due to a change in student status, it becomes the responsibility of the tenants and you should contact Liverpool City Council immediately.

Just let us know. All repairs and maintenance must be reported through the Tenant Portal. We will give you instructions about our out of hours arrangements when you move in to the property. accommod8 is responsible for all genuine repairs. Our contractors will attend to reported repairs within reasonable timescales dependent on the nature and severity of the repair.

We work in partnership with Endsleigh, the No. 1 student insurance provider, and provide every tenant with £6000 of free possessions insurance. By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged free contents insurance for all our students staying with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!

Visit confirm your cover to see:

– What is and what isn’t covered

– Key exclusions – where cover isn’t provided

– Policy excess – the amount you pay when you make a claim

– How to make a claim

– Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Your rent is inclusive of all utilities. Water, gas and electricity is subject to defined limits outlined below. We will take opening, periodic and closing meter readings, although you are responsible for monitoring and managing your usage.

A TV Licence and broadband is also provided in all properties subject to terms and conditions and a fair and acceptable usage policy.

Under the terms of tenancy, you are given an allowance in units (KWh) for gas and electricity.

The allowances below are for various types and size of property. We use opening, periodic and end of tenancy meter readings to calculate usage during the tenancy. Tenants should also take meter readings and monitor usage as we do not always communicate this information until the end of tenancy if the allowance has been exceeded.

In financial terms, the energy allowance translates to approximately 20% of the total rent you pay.

Due to the ever increasing cost of energy you must do all you can to minimise energy use including keeping the heating low, turning lights off and not using electric heaters or other high consumption electric appliances.

Some of our properties will have water meters. If your property is metered, you will have a water allowance of 55 m3 per person per year. For example,  a 4-bed house has a total of 220 m3 of water for the year. The location of your water meter will be on your Check – In Inventory document.

Electricity meters display usage in Kilowatt/hours (KWh). Gas meters display in either cubic feet or cubic meters. Use the conversion formula below for gas usage in KWh.

1. Take today’s reading and subtract it from the opening reading taken when you Checked In.

2. If the gas meter in your property displays in cubic metres multiply the figure by 11.5 to give the KWh. If the gas meter in your property displays in cubic feet multiply the figure by 32 to give the KWh.

3. Compare the figure with the stated allowance in the table above.

accommod8 is committed to providing a quality service for its tenants and landlords.

One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and in particular by responding positively to complaints and putting mistakes right. We aim to ensure that:

– Making a complaint is as easy as possible.

– We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response.

– We deal with it promptly, politely and when appropriate, confidentially.

– We respond in the right way with an explanation or an apology where we have got things wrong and information on any action taken.

– We learn from complaints, use them to improve our service and review annually our complaints procedure.

If you wish to make use of Our Formal Complaints Procedure please follow this advice.

Stage 1 – In the first instance, if you are unable to resolve the issue informally, you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking and email it to us HERE.

You can expect your complaint to be acknowledged within 3 working days of receipt and you should get a response and an explanation within 10 working days.

Stage 2 – If you are not satisfied with the initial response to the complaint then you should address an email to the Manager and ask for your complaint and the response to be reviewed. You can expect an acknowledgement of your request within 3 working days of receipt and a further response within 10 workings days.

accommod8 aims to resolve all matters as quickly as possible. Inevitably some issues will be more complex and therefore may require longer to be fully investigated. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

Stage 3 – If you are still not satisfied with the response from the Manager we advise you to refer the matter to one of following regulatory bodies.

Tenants with property or tenancy issues in Liverpool should contact:

Liverpool Student Homes

www.studentpad.co.uk/liverpool

Tenants with deposit issues should contact:

The Tenancy Deposit Scheme (TDS)

PO Box 1255

Hemel Hempstead

Herts

HP1 9GN

www.tenancydepositscheme.com

Landlords and Tenants with other property issues should contact:

The Property Ombudsman (TPOS)

Milford House

43-55 Milford Street

Salisbury

Wilts

SP1 2BP

01722 333306

www.tpos.co.uk/mem-compliance/complaint-handling-toolkit

TPOS allows complaints to be made to them for 12 months from date of first complaint.